This document describes the policy of myAutonomy, for the management of client information. As part of providing a financial intermediary service, myAutonomy will need to collect personal information relevant to the NDIS participant’s NDIS plan. myAutonomy takes all reasonable steps to ensure the information gathered is kept securely, and to protect the interests of the participant’s privacy.

Upon engagement of myAutonomy’s services the participant/nominated representative is required to acknowledge acceptance of the myAutonomy Service Agreement for Financial Intermediary Services.

Upon acceptance of our Service Agreement we assume implied consent and understanding that we use the information you have provided with our utmost discretion in order to perform the tasks of providing our financial intermediary services. In order to perform our service we may at times need to discuss some information (for example; budgets, plan goals, and services provided etc) with other relevant parties (for example; support co-ordinators,the NDIA etc). myAutonomy takes every care to protect your information and will discuss this on a needs only basis where necessary to perform the tasks involved in providing our service.

At all other times, personal information gathered by myAutonomy will remain confidential and secure except when:

  • Disclosure is required or authorised by law; it is subpoenaed by a court; or
  • myAutonomy believes failure to do so would place the participant at risk of harm
  • Participant’s/nominated representatives may amend the default consent settings in the myAutonomy client file if necessary.

If you have any concerns or questions during the course of your service with myAutonomy about the management of your information, please contact our CEO John Drill at

myAutonomy may review and update our policies and relevant documentation from time to time, without notice. When doing so the updated version will be available on our website.