Getting the most out of myOneStepPay

For people with disabilities, it’s essential to gain access to certain products. But, while the NDIS offers funding for Assistive Technology, the process of ordering and receiving those products can be confusing and time-consuming. Currently, a participant may wait weeks to receive something they need. 

At myAutonomy, we’re here to help. We’re committed to providing services in the quickest, most effective way for our network. We also aim to enhance the lives of our participants and make the role of support coordinators easier.  

To simplify the process of receiving products, we developed myOneStepPay. Now, ordering and receiving assistive technology (e.g. tablet computers, therapy equipment, health consumables or modified home items) is faster than ever before. And it means we do the heavy lifting, so you don’t have to. 

What is myOneStepPay? 

NDIS funded Assistive Technology includes a vast range of products including technology to help with daily living, mobility, communication, vision and more. This Assistive Technology can be life-changing for people with disabilities, helping make daily tasks easier and safer. 

By developing myOneStepPay, we’re empowering our participants, and their families, to have choice and control over the products they buy. myOneStepPay is a quick and easy virtual payment method to get those products to participants quickly. 

Making the most of our one-step payment system is as simple as calling or emailing us with the details of the products required. From there, we take care of the rest, saving you time contacting the store and going back and forth to confirm the order. 

Our team will order the product for you and have it delivered straight to a participant’s door. Alternatively, we can also provide one-time-use credit cards to allow support coordinators, occupational therapists, and family members to buy products for participants. 

We provide you with the funds upfront so that you can buy products as soon as they’re needed, without the typical wait. We then handle the claim through NDIS. 

How can I start using myOneStepPay?

Support coordinators, participant’s family members, and occupational therapists may all be eligible to participate in myOneStepPay.

Get started by sending us an email with the following information: 

  • Participant name and delivery address/delivery instructions (we can home deliver, and/or click and collect in some cases)
  • Product link – a direct weblink to the product that needs purchasing.
  • Specific information we might need to purchase the correct item, i.e. colour, size etc.
  • One or all of the following:
    • An explanation as to why the item is reasonable and necessary,
    • A reference to the plan goals that the item relates to,
    • A recommendation from an allied health professional.

We’ll be able to advise eligibility, make the order on your behalf, and subsequently make the claim through the NDIS. 

Making your role easier 

Our support coordinators play an essential role for people with disabilities. Support coordinators help enhance daily living, provide essential human connection, and assist participants in getting the most out of NDIS services.

At myAutonomy, we’re committed to streamlining services for our support coordinators to give you more time to support participants in meaningful ways.  

Managing an NDIS plan can be challenging and include a significant amount of administration. As a plan manager, we allow you to get the most out of the experience and maximise funds in the simplest ways possible. 

Developing myOneStepPay is just one of the ways we’re making the role of support coordinators easier.  

Interested to learn more about myOneStepPay? Contact us today on 1300 60 33 89.